How to order

Orders and delivery

Thank you for considering to buy your cigars, vaporizers, pipes, grinders or any smoking accessories from Cuban Connection.

We at The Cuban Connection make it very easy for you to buy online from our store. To order and get your products delivered, please take note the following:-
a. There is No obligation to register an account (should you mind) first before making an order. However, you may register to get access to great promotions and discount offers.
b. You may use your own courier company for delivery (in which case you choose “Own Courier” on checkout).
c. Cuban Connection is an online shop, only on special occasions do we allow buyer to pickup order from our offices. (As such seek confirmation with us first before placing an order)

PROCESS – PLACING AN ORDER
1. Browse or search for your favorite products from our Cuban Connection store
2. Add products to your catalogue (Cart)
3. After adding all the products your require, you can proceed to your cart
4. If you have a coupon, enter it in field “coupon code”. REMEMBER to click Apply Code
5. After applying your coupon REMEMBER to click Update Cart
6. Select courier service that suits you. Note that local refers to Cape Town Metropolitan ONLY. (Same day express applies to local delivery, for orders placed before 10am and paid for)
7. Proceed by clicking “Proceed to checkout”
8. If you have an account, your details will appear on Billing details. Verify your personal and address details, especially phone number and PHYSICAL ADDRESS.
9. If you want the package delivered to a different address, click “Ship to different address?”
10. If you are buying for someone, enter their details and their physical address (not postal address).
11. Review your order and details AGAIN before submitting your order.
12. If satisfied with your order, click “Place Order”
13. NB: Our BANK DETAILS for payment will be shown after you place your order.
14. Make payment to our bank using bank details shown after placing order.
15. Email proof of payment (POP), the PDF file, to sales@cubanconnection.co.za or call us for urgent orders.
Note: Cuban Connection reserves the right to verify payment before releasing your order. 

DELIVERY
1. Orders placed and paid for (settled) and verified, will be dispatched same day, if placed before courier deadlines below: NB: The deadlines below are provided based on information from our courier company and may change anytime and we strive to update them as regularly as we can.

Deadlines (Guide)
Same Day Economy (Same day – local) : 10am
Same Day Express (Same Day – local) : 10am
Roadfreight (National): 2:30pm
Airfreight (National): 2:00pm
Overnight (National): 2:00pm

DELIVERY TIMES / WAITING PERIOD
Same Day Economy (Same day – local) : Same day (latest end of day)
Same Day Express (Same Day – local) : Within 3 hours
Roadfreight (National): 3-4 working days
Airfreight (National): 2 working days
Overnight (National): 1 working day
Overnight (National): 1 working day

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